Reducing Baggage Claim Waiting Times in Airports

LuggageWhen running an airport, ensuring that the moving crowds safely and efficiently reach their destination is priority one. Tired travelers who have just disembarked want nothing more than to reclaim their luggage and begin the journey home, but may be frustrated and angered by delayed baggage claims that increase their wait time and delay their departure.

While some inefficiencies may be the result of legitimate issues, others are due to faulty baggage handling alarms, which are triggered by jams or foul play. When the alarm is triggered, the conveyor belt is prevented from moving—a necessary safety feature to prevent the system from malfunctioning or from causing harm. Unfortunately, these are often mis-triggered—and if airport officials aren’t aware of what is causing these alarms to trigger, or where the issue is located, it makes it more difficult and more time consuming to solve the issue.

Delayed baggage claims and tired, edgy travelers are a bad mix, creating restless crowds impatiently waiting for their bags. Impatient, annoyed travelers crowded in to retrieve bags can easily create a security risk, as well as unhappy customers, so it is imperative to deal with jams or other issues as quickly as possible. However, receiving an alarm notification from a baggage handling system is not sufficient. Having a system that also alerts officers to what has caused the jam and where it has occurred is necessary.

luggage2.jpegAirport security systems can help to ensure that baggage delays are dealt with quickly and do not cause further security issues by integrating video management systems (VMS) with Baggage Handling Systems (BHS). With this integration, the VMS can automatically validate BHS alarms for baggage jams, allowing staff to more quickly move through the process of clearing a jam or foul play.

In addition, the integration of VMS with BHS is able to alert operators as to where an alarm has been triggered and what the cause of the trigger was, giving officers the ability to respond proactively to the issue and find it quickly amongst the large baggage claim area. By arming officers with foreknowledge, they are enabled to efficiently dispense with crowd-causing baggage handling slows.

FreeWhitepaperPelco’s VideoXpert VMS is designed with ASCII Integration Service, making it capable of listening for ASCII commands, such as those from BHS, on a serial or Ethernet port, or both simultaneously. Commands can be translated from ASCII into the protocol used by VideoXpert to simply and automatically validate BHS alarms, detect where an alarm has been triggered, and alert officers to what has caused the alarm, within the VMS that officers are already utilizing for video surveillance, requiring no extra training for your officers.

In addition, VideoXpert leverages IpsoTek integrated analytics for crowd monitoring, to ensure that in the event of a baggage jam security officers are able to proactively respond to growing crowds. Analytics can help to monitor crowd movement, loitering, and objects in the area of the baggage claim to allow security officers to proactively predict choke points, analyze crowd patterns and monitor foot traffic flow.

At Pelco, we’re constantly improving our products to create real solutions for our customers.