Each month, we introduce you to the people that make Pelco work: the engineers, customer support staff, sales people, marketing managers, executive leadership and everyone in between. Get to know them a little better, how they like to spend their time, their role at Pelco and why they love what they do. We welcome you into our Pelco family, one person at a time.
This month, meet Jasminka Strbevski, International Account Specialist, based in Pelco’s Clovis, Calif., office:
What is your current role at Pelco?
I am an International Account Specialist. I handle the United Kingdom, Qatar, Italy, Netherlands, Malta, Italy, Belgium, Luxemburg, Albania, Macedonia, Bosnia, Bulgaria, Croatia, Montenegro, Kosovo, Serbia, Slovenia and Greece. What I mean by “handle” is that I am responsible for making sure that customers from these countries have their orders in our system and the orders are shipping from the designated distribution centers in a timely manner. Essentially, I’m the communication person between our customers in these regions, and our factory and planning teams. I also assist our customers in the United States and Canada as needed.
What does a typical day look like?
I arrive at the office at 5 a.m. I arrive early so I can assist my customers overseas through at least half of their workday. This eliminates delay in communications because of the time difference. Being able to have my customers reach out to me for issues, especially if urgent, is one of my No. 1 priorities. No workday is ever the same. Each day poses new challenges but at the end of the day, making sure our customers are taken care of is all that matters.
In your opinion, what is the key to achieving excellence in customer service?
Passionate people, like those that can be found within Pelco, are paramount to maintaining the amazing relationships you have with your customers. Behind the scenes, there is a lot of work that happens to get an item expedited from the factory and delivered on time, so it’s important to have a team in place that is able to communicate effectively and who share a passion for customer service. At times, we work long hours to make sure documentation is prepared or orders are entered. It is well understood that we need to always be better than our competitors and I feel that providing such a high level of customer service gives us that advantage. The Pelco name is one people associate with being the best and I like to think our internal teams helped build that reputation.
What are your favorite things about your job?
Working with the people I work with! Whether I am interacting with the people in my Clovis office, my reps or the customers in the countries I support, I always enjoy my encounters and have a tremendous appreciation for these relationships. I have been at Pelco for 11 1/2 years and can say it feels like being part of one large family.
Favorite things about this industry?
Seeing the advancements in the technology and the products created. When I visit a city, store, museum or monument and see a Pelco camera, I am filled with pride knowing that I have contributed to getting that “eye in the sky.”
What do you do on your days off?
In my free time, I like to bake, garden, fish, and enjoy time with my family and friends. I like taking weekend trips to recharge the batteries for the following week.