When purchasing products that serve as the foundation of critical systems essential to the functionality of your business, such as security systems, the life-cycle of those products is a crucial component when making a purchasing decision. The expense both at the time of purchase and of maintenance and upkeep over time are crucial factors in choosing security solutions—is the product that provides the solution you need cost effective for your business? Working to reduce total cost of ownership is a fundamental ethos at Pelco, a goal we achieve by designing products from conception to manufacture for long term reliability. By rigorously testing products to ensure their long-term quality, we ensure that the solutions you need come with optimal life-cycle costs.

Product design is the first step in ensuring long term reliability of products, as surveillance cameras and other security equipment is often installed in harsh environments and with the expectation of long term, constant use without failure or excessive maintenance. Products designed with safety, quality, reliability, serviceability, and other features for long-term use in mind at conception ensure that those products meet expected service life and are robust enough to take the challenges that security officers will need to throw at them throughout their life-cycle. In addition, implementing stringent component and assembly parts selection processes ensures that no part or component goes into a device without meeting strict criteria for service life requirements, such as camera housing that will need to endure rough weather conditions in an outdoor installation.

This stringency extends to software, as well—rigorous and robust code-testing on software for digital products creates code that is hardy and unlikely to present with bugs or security flaws. Pelco has implemented a structured DBT (Design, Build, Test) process that adheres to an agile manufacturing system, allowing our software engineers work to fix bugs in code immediately as the code is being implemented. This structure gives Pelco engineers the opportunity to continuously develop code as it is input so that it is delivered with the highest levels of operability.

Quality and reliability testing, obviously, goes beyond ensuring that code functions without bugs or safety risks. Testing during product design for robustness and reliability ensures that the product will require little maintenance after it is put in use, and that only the most severe of circumstances will require a service call. During manufacturing, it is essential to implement best practices: Product Part Evaluation Processes, or PPEP, ensure that component parts are evaluated regularly and are easily submitted by manufacturers for further testing, while the process of poka-yoke to help prevent inadvertent human error from interfering with manufacturing processes is also essential. In addition to these practices, field performance testing and feedback on current product performance during the design of future products also helps not only to design more robust and reliable products but to design products that provide solutions that are currently being experienced by customers utilizing those products.

Using these methods, Pelco, and businesses like ours, have created robust quality management systems that provide a solid foundation of quality and consistency and ensure scalable, repeatable performance from both hardware and software in Pelco products. With our quality management, Pelco has been able to deliver products and services that lower overall costs by maintaining their robustness throughout their life-cycle.