At Pelco, we serve a variety of partners and end-users in a wide range of industries, from airports and train stations to casinos and sports arenas. What’s striking about working in so many industry verticals is that no customer is alike; each one has a unique set of security needs and related stakeholder groups that ultimately shape their approach to surveillance. While there are undoubtedly plenty of similar customer requirements that we hear over and over again, there are a host of individualized modifications that can (and should) result in a truly unique solution.
That explains why we have made customization for our customers a top priority. Our commitment to being the best video surveillance and security solution provider in the world comes not just from our dedication to producing the most advanced IP video security products and systems, but in our ability to work with each individual customer to design solutions tailored to address their specific needs.
Simply providing surveillance solutions that aim to address the most common needs of a certain vertical, such as gaming or airport security, is not enough. Video surveillance providers who do no more than that invariably force their customers to fill gaps by contracting with additional vendors for other products and services, often at a much greater expense of time, money and risk.
Our goal is to address all of the security needs in one solution, from one provider, offering greater efficiencies in terms of security management, customer support, and budget. We provide specific modifications in terms of software, hardware, and firmware to meet the needs of key stakeholders.
As a global provider of security and surveillance solutions, we receive many different customization requests from our network of partner integrators and end customers. One of the most common customizations we configure is the integration of a facility’s access control system into our Video Management System, VideoXpert. In layman’s terms, that means every time somebody enters a facility using a key card, there is not only a record of their entry in the access control system, but that record is accompanied by video footage of the event taking place. In other words, the open architecture of products like VideoXpert can integrate a wide variety of 3rd party security products, resulting in a highly scalable and extensible solution that can meet the ever evolving needs of an end user
Similarly, another frequent customization request is the integration an incident report program into VideoXpert. For many security professionals responsible for protecting the physical assets of an enterprise or government entity, the ability to provide a detailed report complete with video evidence is essential to satisfying the needs of related requests from law enforcement, insurance companies and oversight boards. With VideoXpert integration to 3rd party incident report programs, the process is quick, painless and accurate. The result is a boost in work efficiency, timeliness of reports, accuracy of damage reporting for insurance, and even a reduction of repeat incidents through improved coordination with law enforcement.
Many of our customers want video cameras that direct their focus to moving objects if nothing is occurring in the spot where they’re pointed. In those cases, we are able to install Pan Tilt Zoom (PTZ) IP cameras. When video cameras detect and focus on people or things that are moving, say at crowded baggage claim areas in busy airports or on offshore oil rigs with crews working 24/7 under extreme conditions, they are much more likely to be recording the significant events, including crimes, inappropriate behavior, and even work-related accidents.
Other customers have very precise demands when it comes to the aesthetics of their surveillance equipment. We happily comply with all such requests, painting and wrapping cameras to blend into the environment rather than have them stick out like a sore thumb.
One System to Run Them All
The fact is centralizing security programs in one interface like VideoXpert makes work more efficient, cost-effective and safer. The more that key security functions operate on separate systems, the greater the risk of missed incidents and security breaches. Indeed, a single surveillance interface makes it easier to isolate sensitive resources that could be tampered with. Bottom-line: Setting up a single workstation accessed by trained surveillance personnel is far better than disparate systems spread around an organization with varying degrees of security access.
There are hardly any customizations that are out-of-bounds when it comes to Pelco surveillance solutions. Not only are we eager to offer our partners and their end users the full range of our own hardware and software features, but we want our solutions to empower them to leverage any other useful security tool from any other provider.
If you’re wondering whether we can help you integrate a certain feature or customize your solution in a certain way, please don’t hesitate to ask. We are eager to investigate all requests.
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