For over 25 years, Pelco has held the title of being No. 1 in customer service for the security solutions industry. To be the best, you have to continually innovate and strive to make impactful changes. To this end, we will be rolling out new initiatives to our current support program over the next few weeks. The goal is to always make it very easy for our customers to reach us, when there is a need for technical support or service.
What can our loyal customers expect?
- Enhanced technical support language capabilities – now includes English, Spanish and French
- Significantly reduced wait times for after sales technical support
- Streamlined logistics at our global service centers for faster turnaround to maximize customer uptime
- Even faster response times for equipment repairs
- Increased visibility during the entire support & repair process
- Implementation of dynamic and live analytics to improve the overall experience
These new initiatives are the latest in Pelco’s plan to offer our customers consistent, reliable solutions and optimal life cycle cost.
This is just the beginning. Our Quality and Support teams are hard at work, optimizing & improving our systems and processes. Your satisfaction is our number one priority, and you can expect nothing but best-in-class customer service from us in everything we do.