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Ask These 3 Questions to Prevent Problems with Your Surveillance Installation

Posted by Troy Fairchild | May 10, 2017 2:11:14 PM

Could this happen to you?

After months of research, bidding and planning- the time has finally come to have your video security and surveillance system installed. You’ve been assured by your integrator and installer team that everything will be smooth sailing from here on out. With your confidence in the project running high, you turn your attention to other matters and leave the experts to finish things up and complete it on time and on budget.

Days into the installation, you experience some setbacks. You might hear something like, “We had an unforeseen issue come up” or “we’re working through some challenges and we may need to move the deadline back a little.” Suddenly, a seemingly simple installation goes awry and you waste a lot of time and resources into a losing proposition.

It’s a situation no one wants to be in. And by asking the right questions before the installation begins, you can prevent it from happening to you.

1. Are the installers trained and certified by the video manufacturer to install the equipment?

Integrators who assume that all cameras and systems are “one-size-fits-all” could create a future financial land mine for the user. Only a well-trained and knowledgeable installer will have the expertise to correctly configure equipment to ensure that the system will perform to the expectations of the customer.

Without working knowledge of a system, it is highly unlikely that an installer will be able to deploy it on time and on budget. By attempting to do so, they are setting themselves up for failure and creating more work than they anticipated.

Make sure that your integrator knows that you only want trained and certified installers working on your project. The leading video manufacturers offer free training, both in person and online, to ensure that their equipment can be installed correctly.

2. Do the integrator and installer have network configuration experience?

We’ve all heard the phrase: if it sounds too good to be true, then it probably is. This also applies to high-end security and surveillance system manufacturers who claim their network system will work perfectly and never go down. It sounds great, right up until the moment when you realize that your network cannot support the system.

During the bidding process, end users often prioritize costs to the point of hiring a contractor based on the lowest bid, rather than making sure their installer understands how the product integrates with their network. However, this strategy often backfires. The amount of money and time that now must be invested to get the system properly integrated and installed could be substantial.

Make sure the integrator and installer have audited the network to be sure that it meets the specifications of all the equipment that will be supported. This way, you can make sure everything will work properly for years to come.

3. Can your solution scale with your needs?

Be clear and concise about what your situation might look like in the future. Circumstances may change – it could be five years after your installation or just a few days.

Whatever the timeline, your integrator should provide a scalable solution that can adapt to unforeseen changes. Examples of this could mean choosing products that have integration functionality, networks that will be able to support larger bandwidth requirements and equipment from manufacturers who offer strong warranties.

It is important to be your own advocate and make sure there is a plan to preserve your investment for years to come.

Topics: Surveillance, Installation

Written by Troy Fairchild